Returns & Refund

Returns & Refunds for Customized Luxury Wedding Products

Returns & Refunds for Customized Luxury Wedding Products
At Jancember, we understand that choosing the perfect wedding product is a very personal decision. We strive to create unique, customized items that meet your exact needs and vision for your special day. However, due to the personalized nature of our products, we have a specific returns and refunds policy in place.

•Please note:

This policy applies only to customized wedding products.
Ready-made products have a separate Return & Refund Policy .
1. Cancellation & Full Refund (Within 48 Hours):

You have a 48-hour window from the time of purchase to cancel your order and receive a full refund (including the cost of the product and shipping).

To initiate a cancellation within this timeframe:

Contact our customer service team by phone at +8617702411306 or email us at
Be sure to have your order number readily available when contacting us.
2. No Refunds After 48 Hours:

Due to the highly customized and unique nature of our products, we cannot offer refunds after the 48-hour cancellation window.

These bespoke items are created specifically for your individual needs, making them difficult or impossible to resell to other customers.

We encourage you to carefully review all product details, including sizing charts, materials, and customization options, before placing your order.

3. Questions & Concerns:

If you have any questions or concerns about our returns and refunds policy, or need further assistance before making a purchase, please don’t hesitate to contact us. We’re happy to help!

•Contact Information:

Phone: +8617702411306
Additional Resources:

We encourage you to visit our FAQs page for further information about our business and products.
By understanding our returns and refunds policy, you can ensure a smooth and satisfying experience while shopping for your unique wedding products with Jancember.

Note: This is just a sample and might need further customization based on your specific offerings and legal requirements. It’s recommended to consult with a legal professional to ensure your policy complies with relevant regulations.

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