Order Changes Policy
Order Changes Policy for Customized Luxury Wedding Products
At Jancember , we understand that finalizing your wedding details can be an ongoing process. While we create unique, highly customized wedding products, we also want to offer you flexibility during your planning stages. This policy outlines the options available for changes to your custom order.
Please note:
This policy applies only to customized wedding products.
Ready-made products have a separate Order Changes Policy.
1. 48-Hour Communication & Full Refund:
You have a 48-hour window from the time of purchase to cancel your order and receive a full refund (including the cost of the product and shipping). To initiate a cancellation within this timeframe, please contact our customer service team by phone at +8617702411306 or email us at Support@lsweddingdress.com. Be sure to have your order number readily available when contacting us.
2. Order Changes After 48 Hours (Up to 120 Hours):
If you need to modify your order details after 48 hours, we can accommodate changes until 120 hours from the time the order is placed. However, please be aware that:
Changes may extend production time: Since your wedding gown customization has potentially already begun, any changes will require adjustments to the production schedule, potentially extending the delivery timeframe.
Final Confirmation is Binding: Once you confirm the final production details after the 120-hour window, we will not be able to accept further free modifications.
3. Modifications After Final Confirmation:
If you require changes after the final production details are confirmed, we may be able to accommodate them depending on the specific nature of the request. However, please understand that this may incur an additional modification fee. We will assess the request and provide you with a transparent quote before proceeding.
4. Contacting Us:
For any questions or requests regarding order changes, please reach out to our customer service team:
Phone: +8617702411306
Email: Support@lsweddingdress.com
We encourage you to carefully review all product details, including sizing charts, materials, and customization options, before placing your order. However, we understand that unforeseen circumstances or changes in your vision may arise. This policy aims to offer you flexibility while maintaining the efficient production of your unique wedding gown.
By understanding our Order Changes Policy, you can ensure a smooth and satisfying experience while creating your dream wedding dress with jancember.
Note: This is just a sample and might need further customization based on your specific offerings and legal requirements. It’s recommended to consult with a legal professional to ensure your policy complies with relevant regulations.
